Water Utilities
Grace helps water utilities deliver clear, confident service at scale. When a customer asks why their bill is higher this month, Grace explains how usage, seasonal rates, or leaks may be involved — using verified data and guidance from utility staff. Grace supports agents during high-demand periods, keeping every response accurate and consistent. Customers get answers they can trust, and utilities strengthen relationships through better conversations.
The calls that fill your queue.
For water utilities, almost every hard conversation starts with a bill that doesn't look right — and the cause is usually invisible to the customer until someone explains it.
High-bill investigations and leak adjustments
A silent toilet leak can triple a bill. Grace compares the current read to history, explains what consumption pattern suggests a leak, and walks the customer through the adjustment request your policy allows.
Meter reads, re-reads and estimated bills
Grace explains why a bill was estimated, what the current read is, and schedules a re-read when the customer disputes it.
Seasonal and irrigation rate questions
Summer irrigation moves customers into higher tiers. Grace explains the tier they landed in and what drove it, before it becomes a complaint.
Service start, stop and transfer
Grace collects addresses, dates and verification for move-ins and move-outs, then writes the order back into the CIS.
What makes water support hard.
- Seasonal consumption swings that drive predictable bill-shock waves
- Leak adjustments that require policy judgement and clear explanation
- Conservation and restriction messaging during drought
- Small teams covering a full service territory
Answers from your system of record
Grace connects to your CIS and billing platform — Cayenta, Harris NorthStar, CUSI, Advanced and others — so reads, balances and adjustment history come from the system of record.
How the platform connectsReady to deliver faster, more consistent service?
See how Grace handles a real call on your systems — voice, chat, email and beyond.