AI agents for customer service
AI support done right.
Dial AI answers your customers across voice, chat, email and SMS — connected to the systems that hold the answers. Routine requests get resolved. Everything else reaches your team with full context.
Listening
Compliance
SOC 2 Type II
Independently audited controls
In production
US & Canada
Utilities, municipalities and co-ops
Coverage
24/7/365
Every channel, no queue
Deployment
Cloud
Hosted and managed by Dial AI
Works with the systems you already run
Regulated industries don't get to guess.
The answer has to be right, it has to come from the system of record, and someone has to be able to prove why it was given.
Front office
Grace is the contact center, not an add-on to it — she answers, resolves and routes. Replace an aging IVR outright, or put her in front of it while it stays in place. Either way the phone tree goes, and calls get finished instead of queued.
ExploreBack office
Connects data across billing, CRM and back-office systems, automates the repetitive internal work, and surfaces what staff need to decide. The work that piles up behind the contact center gets done in the background.
ExploreProven in production
Not a pilot and not a projection — measured against a municipal utility's own call centre baseline.
Shorter average resolved call
2:08 with Grace, against a 4:00 CSR average
Of inbound call volume resolved
Handle rate reached by the end of week one
Queue time
No hold music and no callback list — every call answered at once
To production
Kickoff to handling live volume, not a phased pilot
Figures from a municipal utility deployment, July 2026. Results vary with call mix, integration depth and volume.
The Grace suite
Shared memory, tone and integrations across all five — so a conversation that starts on the phone can finish over text without starting over.
01
Voice
Your phone lines stay open 24/7.
Grace Voice manages inbound voice calls with intelligence and consistency. She understands intent, completes routine requests like balance checks and outage reports, and routes complex issues to the right staff with full context.
02
Web & SMS
Chatbots… but useful.
Grace Chat handles web and SMS conversations around the clock. It keeps tone consistent, recognizes returning customers, and connects to live staff when human input adds value.
03
Email without the wait.
Grace Mail turns email into a fast, trackable channel. It reads, classifies and drafts accurate responses — so the inbox never piles up and customers always get a timely reply.
04
Agent assist
Support for the people supporting your customers.
Grace Assist works alongside your agents during live calls and chats. It listens, finds the right information instantly, and suggests what to say or do next — then writes the summary automatically.
05
Reporting
See what's really happening in your contact center.
Grace IQ gives managers the visibility they need to improve performance — tracking conversation volume, resolution and trends across every channel, and turning raw data into clear insights.
Safety
Utilities carry obligations a general-purpose assistant was never built for. Narrow knowledge, hard guardrails, and a review loop your team controls — because being useful is not the same as being safe.
01
Tuned on customer service data with unrelated and sensitive knowledge stripped out, so answers stay inside the domain.
02
Custom similarity searches detect and block inappropriate inputs and prompt-injection attempts before they reach the model.
03
Multi-layered filters and real-time monitoring keep Grace on task, with every conversation observable as it happens.
04
Conversations are scored against your own criteria, and the flags your team corrects feed back into how Grace is reviewed.
See how Grace handles a real call on your systems — voice, chat, email and beyond.