Municipal
Grace helps municipalities provide faster, more transparent service to residents. When someone asks why their property tax changed or how to report a streetlight outage, Grace delivers clear, accurate answers using verified information from city staff and systems. Grace supports frontline teams by guiding responses and handling routine inquiries, ensuring residents get consistent information across phone, web, and in-person channels. The result is better communication, reduced workload, and stronger public trust.
The calls that fill your queue.
A municipal line is really a dozen departments behind one phone number. Most of the work is routing — getting the resident to the right desk with the right information, first time.
Property tax and utility billing
Grace explains assessments, due dates, instalment plans and what changed since last year, pulling from the tax and billing systems rather than a script.
Service requests and 311-style reports
Streetlight outages, potholes, missed collections and noise complaints. Grace captures the location and details, files the request, and gives the resident a reference number.
Waste, recycling and collection schedules
The highest-volume, lowest-complexity call a city receives. Grace answers it instantly by address, including holiday schedule changes.
Permits, licensing and department routing
Grace explains what a resident needs, what it costs, and what to bring — then routes to the right department with the context already gathered.
What makes municipal support hard.
- One phone number fronting many departments with different systems
- Seasonal spikes around tax deadlines and collection changes
- Public accountability for consistent, accurate answers
- Council and FOI expectations for a documented record
Answers from your system of record
Grace connects to your tax, utility billing and work-order systems so a resident's answer and their service request land in the same places your staff already work.
How the platform connectsReady to deliver faster, more consistent service?
See how Grace handles a real call on your systems — voice, chat, email and beyond.