About Dial AI
Dial AI builds AI-powered omnichannel agents that handle customer support the way it should be done — natural, fast, and always on. Our flagship agent, Grace, helps modern teams deliver smart support at scale. We're a small, growing team and we care a lot about the people we work with.
The role
We're looking for a customer-facing Project Manager to lead implementations for our customers. You'll take a new customer from signed deal to fully up and running — guiding them through setup, keeping projects on track, and running the status meetings that keep everyone aligned. It's a people-first role with real ownership, and a clear path to growing into managing our delivery function.
What you'll do
- Own customer implementations end to end, from kickoff to go-live
- Be the main point of contact for customers during onboarding — build trust and keep things moving
- Run status meetings and keep customers and internal teams aligned on next steps
- Get technical when you need to — understand the product well enough to guide customers through setup
- Spot risks early and keep projects on schedule
Who you are
- Personable and genuinely good with people — customers like working with you
- Organized, and you naturally keep track of the details
- Comfortable getting technical when a situation calls for it
- A clear communicator, in meetings and in writing
Why join us
- Direct impact and real ownership on a fast-growing product
- Work closely with a small, senior team building at the frontier of AI
- In-person collaboration in North Vancouver
Growth path
This role is set up to grow into leading our delivery function as the team scales.
Apply for this role
Tell us a bit about yourself and we'll be in touch — we read every application.